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Shipping & Returns

Returns Policy

At The Pagoda Tree we take great pride in our products and are committed in providing you with the best possible service. Returns are gladly accepted within two weeks for website credit or exchange. We do not provide refunds or cash back. All returned items must be returned in original and unused condition. Please make sure that items are well packed (additional packaging may be necessary) and registered. Goods must be received in good condition. Shipping cost are non-refundable and all costs for return shipment are the responsibility of the customer. Please enclose a copy of your invoice with the return merchandise.

PLEASE NOTE: THERE ARE NO EXCHANGES ON SALE ITEMS. THESE ITEMS ARE FINAL SALE ITEMS. SO PLEASE CHOOSE CAREFULLY.

 

Please address your return to:

    Attn: Returns

    The Pagoda Tree

    PO Box 481

    CARLTON NORTH  VIC  3054

    AUSTRALIA


Shipping

Orders are typically processed within 2 to 3 business days from when they are placed. Occasionally, an item may be on back-order requiring a few more days to complete processing. Shipping charges are calculated based on the weight and size of the order. Standard shipping methods via Australia Parcel Post is 2 to 6 working days if within Australia. If you need to expedite your order,  please email us at orders@pagodatree.com.au

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next half kg.

Please note: When you select shipping by  Australia Post Regular Parcels , or Australia Post International Airmail, proof of delivery is not provided. You cannot claim for non-delivery if you choose this option. Please choose Australia Post Express Parcels or Australia Post Express Courier International for proof of delivery and shipping.

 

Additional Information (International Shipping):

Please, be aware that delays in customs are becoming increasingly common. Packages may take longer to get to international destinations, and unfortunately we cannot control or prevent this type of delay.

Additionally, you may be responsible for import taxes or other customs fees for your package which are not included in your Pagoda Tree order. These fees are calculated by customs officials, and are difficult to estimate prior to shipment. While we take steps to minimize or eliminate the cost of importing for our customers, we cannot provide inaccurate information to customs officials.



 

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